Elite Live Chat Support Specialists
Drive Your Business Forward with Innovative Solutions.
Who is Mosaic Solutions?
Mosaic Solutions is a leading vendor of customer acquisition and retention services that transform customer experience in to memorable stories. For the past seven years we have been creating meaningful interactions between businesses and their customers, increasing targeted revenues and customer satisfaction.
Mosaic Solutions provide services such as phone calls, email support, managed live chat and technical support with the help of powerful engagement styles and unique processes. We provide a localised experience for our customers, maintaining our mantra of protecting business data and achieving benchmarks.
There are total 6 billion customers on our planet and we are determined to serve each one of them.
Our Services
We are omni channel customer support providers, delivering awesome customer experiences through voice, email, web chat and social media.
Our line of services includes but is not limited to
Software Development
Website Development
Search Engine Optimization
Ai & ML Services
Managed
Live Chat Services
24/7 Call Centre Solutions
Email Answering Services
Managed Technical Support
We can take your Brand to new heights, Across every platform's sights.
Customer Services
Change is absolute and everyone has to accept it. With time moving forward we are seeing customers interacting with businesses through new mediums like in-app support, youtube channels, community support and social media etc. Comfort zones of customers are changing and they look for help while at college, universities, shopping malls, cinemas etc.
We are changing the parallel dynamics with customers and delivering fast assistance wherever and whenever they require. Our experts are in continuous quest to explore new mediums where customers are discussing your products/services and developing strategies that are enabling businesses to deliver on demand and swift support.
Product awareness
Launching new products or services? We can help you reach your audience through calls, emails, social media, ads, media buys, and online surveys.
Relationship building
We build and nurture relationships through follow-ups., and exceeding expectations. We understand your customers’ needs and create tailored strategies.
Feedback management
We gather customer feedback via live chat, emails, calls, social media, surveys, and polls, then process it into measurable data.
Customer experience
We transform customer perceptions by evoking emotional and psychological responses, delivering balanced value in every interaction.
Resourcefulness
Our priority is quick and effective customer service to prevent escalations. Our trained staff offer personalized assistance based on experience and business knowledge.
Personalisation
Our integrated omni-channel support ensures personalized service across all interactions, regardless of the channel.
Business reputation
We track your online presence to maintain a positive reputation, crucial for attracting potential customers.
Community support
Millennials, the first generation born into constant connectivity, prioritize online communities. We’re ready to meet them there.
Our People
We are a family of 500+ passionate resources working under one roof who are developing strategies, processes and entertaining customers on behalf of 300 diversified businesses across the globe.
what we enjoy the most is seeing out clients growing with us.
Sales & Lead Generation
Change is absolute and everyone has to accept it. With time moving forward we are seeing customers interacting with businesses through new mediums like in-app support, youtube channels, community support and social media etc. Comfort zones of customers are changing and they look for help while at college, universities, shopping malls, cinemas etc.
We are changing the parallel dynamics with customers and delivering fast assistance wherever and whenever they require. Our experts are in continuous quest to explore new mediums where customers are discussing your products/services and developing strategies that are enabling businesses to deliver on demand and swift support.
Through managed live chat
We analyze web traffic with tools like Google Analytics, KissMetrics, and Moz to optimize conversions. We engage visitors with proactive chat and greetings.
Through outbound voice calls
We revive unconverted leads by calling based on their interests, turning them into measurable sales opportunities.
Lead nurturing
We create your content strategy and nurture leads with drip campaigns. Based on interactions, we identify ready-to-buy leads and assign them to your sales team.
Through cross sell and up-sell
We train our team to boost sales with optimized interactions, relevant recommendations, and value-added services, increasing revenue from existing customers.
Through optimising sales pages
If your PPC isn’t converting, we align ads with sales pages and add click-to-call and chat to capture leads.
Lead nurturing
Missing a referral and affiliate program? We identify effective networks to generate leads, producing measurable results.
Technical Support
If your business is all about selling products or services that are technical then your chief focus must be on providing technical support to your users. Due to poor processes and companies struggling to comprehend customer issues, consumers look abreast for other viable options. We help businesses by offering managed outsourced technical support while giving them grounds to focus on their cores.
We serve SaaS, consumer electronics, broadband, cellular and lot more industries with a client satisfaction rate of above 85%.
Reporting & Analytics
Have you observed that the continuous success of your direct marketing strategy relies heavily on the reports, metrics, reviews, and result interpretations from your customer support department? In fact, 8 out of 10 businesses can enhance their campaign outcomes by improving the reporting and analysis within their customer support teams.
By understanding, reviewing, and acting on these reports, you can make informed decisions to optimize your overall marketing campaigns.
Testimonials
Our clients consistently praise our exceptional service, efficiency, and the positive impact we’ve had on their businesses.
Alex William
I was amazed by the efficiency of their live chat customer support. My questions were answered within minutes, and the representative was incredibly helpful. It made my experience so much smoother!
Wendy Axel
The technical support team is outstanding. They resolved my issue quickly and explained everything clearly. I highly recommend their service for anyone needing reliable tech assistance.
Shawn Kinley
The lead generation services have been a game-changer for our business. We saw a significant increase in quality leads, which translated into higher sales. Their expertise in identifying and nurturing prospects is unmatched.
Alvin Svitzer
The email answering service exceeded my expectations. They provided thorough and timely responses to all my inquiries, helping me stay on top of my business communications effortlessly.
Address
Lahore, Pakistan
For Sale
042 338913964
For general enquiries
sales@mosaicsolutions.co
Connect with Us Today!
We aim to respond to your inquiries promptly, typically within minutes or hours on business days. Reach out to us for a personalized quote today.